Privacy Policy

Last updated: January 2026

1. Introduction

WAV Smart AV Dubai (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, including through our website, social media platforms, advertisements, and direct communications.

By using our website or contacting us, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect and process the following types of personal information:

Full name
Email address
Phone number (including WhatsApp contact)
Property location or project details (if provided)
Enquiry details and service requirements
IP address and basic device/browser information
Any information you voluntarily provide via forms, messages, or calls

We do not intentionally collect sensitive personal data.

3. How We Collect Your Information

Your data may be collected when you:

Submit a form on our website
Contact us via WhatsApp, email, or phone
Complete a Facebook or Instagram lead form
Message us on social media platforms
Engage with our advertisements
Request a consultation, quote, or site visit

4. How We Use Your Information

We use your personal information to:

Respond to enquiries and requests
Provide information about our services
Arrange consultations, surveys, or site visits
Prepare proposals or quotations
Communicate about ongoing or future projects
Improve our website, services, and customer experience
Comply with legal and regulatory obligations

We only use your data where there is a legitimate business purpose or where you have provided consent.

5. Marketing Communications

We may contact you with information related to your enquiry or relevant services.

You will not receive unsolicited marketing communications, and you may opt out at any time by:

Replying “STOP” to WhatsApp messages
Using unsubscribe links (where applicable)
Contacting us directly

6. Data Sharing & Third Parties

We do not sell, rent, or trade your personal data.

Your information may only be shared with:

Trusted service providers (e.g. email hosting, CRM, analytics tools)
Advertising platforms (e.g. Meta/Facebook) for lead delivery only
Professional advisers where required by law

All third parties are required to handle your data securely and lawfully.

7. Cookies & Website Analytics

Our website may use cookies or similar technologies to:

Improve website performance
Analyse traffic and usage patterns
Support advertising and retargeting campaigns

You can control cookie preferences through your browser settings.

8. Data Storage & Security

We take appropriate technical and organisational measures to protect your data, including:

Secure storage systems
Restricted access to personal information
Reputable software and hosting providers

While no system is completely secure, we work to ensure your data is protected against unauthorised access, loss, or misuse.

9. Data Retention

We retain personal data only for as long as necessary to:

Fulfil the purpose it was collected for
Meet legal, contractual, or regulatory obligations

When no longer required, data is securely deleted or anonymised.

10. Your Rights

You have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data (where legally permitted)
Object to certain types of processing

Requests can be made by contacting us using the details below.

11. International Visitors & GDPR

Although WAV Smart AV Dubai is based in the UAE, we follow GDPR-aligned principles for visitors from the UK and EU, including fairness, transparency, and data minimisation.